Due to the evolving situation with COVID-19 and unrest in parts of the country, and in an effort to keep everyone safe and still maintaining a certain capability for order fulfillment, we are expecting possible delays in order processing and order delivery. When it comes to order processing, we are expecting processing time to be 3 – 5 business days given the current situation. Transporation capacity for USPS and FedEx have been negatively impacted of late and there are potentially long waiting periods for packages to move between distribution centers.
Also processes such as exchanges, returns and repairs may be a little slower than normal. We will continue to carry out these operations, but are expecting each to take on average several days longer than usual but in some cases may be up to a week delay. We thank you for your patience during these unprecedented times.
This is a hard time for small business in America and around the world. From disruptions to our supply chains to instability in the financial markets and consumer confidence, we have started to feel the effects. We appreciate each and every one of you, and thank you for your business and support. We will continue to support you by operating as normally as possible.
Remember that the best safeguard for you and your family is distance and isolation. Sounds like a good time to get some fresh air, hit the trails or ride on the open road.
We will be monitoring the situation closely and post updates if needed.
Best regards,
Magicshine Technology USA L.L.C.